Tactegra applied the DMAIC Process, a data-driven variation reduction process, for its client, HG, a leading industrial moisture analyzer manufacturing company. The purpose was to help this client reduce the frequency of field services needed during the warranty period after sale (post-sale intervention rate under warranty). Doing so would reduce customer process downtime, increase customer satisfaction, and reduce field service costs to improve the return on investment (ROI) for the business.

DMAIC Case Study IVR_Moisture Analyzer John & Teri

 

 

 

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