Every organization is going to run into roadblocks. Many organizations anticipate those obstacles and handle them with ease. But sometimes, nothing you try seems to get the company back on track.
You’ve tried all the latest and greatest techniques. You’re doing everything ‘right.’ But none of those endeavors seem to stick, and the result is an organization slowly pulling off course, unable to respond to market changes and struggling to remain competitive. Thus, the organization is becoming unsustainable.
That leads to the biggest question: What can you do about it?
To say healthcare is in the midst of a crisis is an understatement. For patients, these past several
years have been a sad dance of challenges with access, affordability, low quality services, and
uncertainty about the future direction of the healthcare industry.
Tactegra applied the DMAIC Process, a data-driven variation reduction process, for its client, HG, a leading industrial moisture analyzer manufacturing company. The purpose was to help this client reduce the frequency of field services needed during the warranty period after sale (post-sale intervention rate under warranty). Doing so would reduce customer process downtime, increase customer satisfaction, and reduce field service costs to improve the return on investment (ROI) for the business.
Tactegra applied the DMAIC Process, a data-driven variation reduction process, for its the client, TC, a leading industrial sewing machine manufacturing company, to improve the manufacturing first pass yield. The goal was to improve sewing machine manufacturing efficiency by reducing the number of defects found during the assembly process. Doing so would allow TC to increase both the return on investment (ROI) and customer satisfaction.
We see that companies or organizations seeking external help often have improperly- focused, unbalanced, or poorly implemented metrics. Metrics can be a powerful tool for informing and guiding decision making at all levels of an organization, however, they can be detrimental if not designed and implemented properly. In order for metrics to deliver value rather than distraction, they must be clearly defined, well designed and implemented, completely understood and broadly communicated, as well as focused on the areas that are most important to the success of an organization. This paper provides insight into key activities essential for the development, implementation, and management of effective and balanced metrics.