United States Postal Service

Goal

Tactegra was brought in by the Manager of Continuous Improvement to improve the Postal Service's 24-Hour Clock Metrics, which included critical metrics such as Carriers Back BY 1600, Cancellation by 2000, and Delivery Point Sequence (DPS) by 0600. To achieve this goal, Tactegra deployed a team of 45-50 Black Belts and Project Managers, leveraging a Lean Six Sigma methodology for a series of improvement and design projects with the objective of delivering measurable results every 45 days.

Assessment

Tactegra's team of experts used their proprietary Process Maturity Model Index (PMMI) to assess and baseline the process ecosystems at three levels of P&DC's, large, medium, and small. By focusing on various processes relevant to the current state of the 24-Hour Clock metrics and using a standardized approach, solutions were replicated across all facilities, leading to an improved 24-Hour Clock across the country. Tactegra's standardized approach was critical to the project's success, enabling consistent solutions to be replicated across all facilities, regardless of the location. By analyzing the process ecosystems at all levels of P&DC's, Tactegra identified areas for improvement and designed solutions that could be applied consistently, simplifying employee training, and ensuring long-term consistency and efficiency.

Success

Tactegra's innovative projects generated a remarkable $100 million bottom-line benefit for the Postal Service in just one year, demonstrating the significant impact of the standardized approach. As a result, Tactegra was recognized for its innovative and impactful approach, earning the prestigious Innovator of The Year award from the United States Post Master General.