Managing Operational Risk and Efficiency

Managing Operational Risk & Efficiency
Leveraging Lean Six Sigma

A southeast regional US Bank was experiencing increased operational risks  every time there were new market demands, as a result of inconsistent problem-solving methods and variation and defect proliferation. They were looking for a  professional services partner to help them improve their return on strategic imperatives:

  • Expense reduction
  • Enhanced revenue
  • Improved customer experience
  • Mitigate risk

Solutions and Results

Tactegra’s current state assessment identified enterprise wide opportunities to elevate strategic problem solving and stabilize reaction to market trends. Key to managing costs while allowing the bank to achieve its financial goals was the implementation of a standardized methodology for leaders to follow when solving challenges for their department.  To ensure adoption, a proprietary employee training system was established, leveraging Lean Six Sigma tenets enhanced for banking.

Improved Process Environment

Fully integrated framework to solve problems and achieve goals in partnership with technology, operations, and enterprise PMO.

Productivity Gains and Savings

$25M In annual program savings

86 Trained and certified green belts (GB)

28 Trained and certified black belts (BB)