Experian

Goal Experian engaged Tactegra to deploy the “Driving for Growth” strategy program, which aimed to double offshore headcount at Global Delivery Centers (GDCs) across six global locations, including Bulgaria, Malaysia, Chile, Costa Rica, the United Kingdom, and the United States. Tactegra’s team of experts, including Project Managers, Black Belts, Management Analysts, Business Analysts, Change Managers,…

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United States Postal Service

Goal Tactegra was brought in by the Manager of Continuous Improvement to improve the Postal Service’s 24-Hour Clock Metrics, which included critical metrics such as Carriers Back BY 1600, Cancellation by 2000, and Delivery Point Sequence (DPS) by 0600. To achieve this goal, Tactegra deployed a team of 45-50 Black Belts and Project Managers, leveraging…

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Department of Justice, Eastern District of New York

Goal Tactegra was engaged by the Deputy Chief of the Criminal Division of the Eastern District of New York to simplify the 475 process, which is utilized by Assistant US Attorneys to request prisoners to appear at Federal Criminal Court proceedings required by judges overseeing the Eastern District Criminal Docket. EDNY has a unique homegrown…

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Veteran’s Health Administration Nebraska-Western Iowa Healthcare System

Goal The Whole Health Director’s Office enlisted Tactegra’s help to integrate the new Whole Health approach into the existing PACT care delivery model, with the goal of improving the holistic health of veterans and reducing overall health risks and conditions. Assessment However, Tactegra discovered that the PACT teams were ill-prepared for the change and lacked…

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Teachers Insurance and Annuity Association of America (TIAA):

Goal The Office of the Chief Risk Officer engaged Tactegra to help TIAA Financial Services (TFS) address critical findings identified during an in-depth Government Regulator review. Government Regulators from the Office of Comptroller of the Currency had identified significant gaps in TFS’s day-to-day operations, which were classified as Matters Requiring Immediate Attention (MRIA) and Matters…

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Salt River Project

Goal Tactegra was engaged by the Salt River Project (SRP) to develop and implement a Continuous Improvement Program across their Power Generation organization, the largest division of the SRP organization. Assessment Our team trained, coached, and mentored executive leadership and key managers in implementing and championing the program. We also developed customized training programs for…

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Peace Corps:

Goal The Peace Corps engaged Tactegra to assess and make recommendations to improve their Medical Clearance process, a critical process used to manage the health risks of all agency volunteers. Assessment Using our Process Maturity Model Index, Tactegra’s proprietary Process Assessment/Evaluation tool, we assessed the process based on five key aspects: performance, adoption, standards and…

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National Institute of Environmental Health Sciences (NIEHS)

Goal Tactegra is currently in partnership with NIEHS to develop a comprehensive Diversity, Equity, Inclusion, and accessibility (DEIA) program in preparation for hiring its Chief Diversity Officer. Assessment After assessing the current state of all DEIA activity at both the NIEHS and NIH levels, we implemented strategies and key performance indicators, established a DEIA Advisory…

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Improved Payer Relations 

Improved Payer Relations

Improving Payer Relations – Closing BCBS Reciprocity Reimbursement Gaps The largest for-profit member of the Blue Cross Blue Shield Association was managing reputation risk due to a complaint filed with the state’s Department of Insurance. They were looking for a professional services partner to: Assess the current state of claims processing Identify key drivers of…

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Increased Business Efficiencies

Increased Business Efficiencies

Increasing Business Efficiencies through Process Documentation An enterprise risk team at a Fortune 100 Company was lacking consistent and centralized documentation of key highly regulated processes. In an effort to meet internal audit and regulatory requirements, a professional services partner was needed to:  Inventory and remediate processes out of compliance and bring them up to…

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Achieved Strategic Initiatives

Achieved Strategic Initiatives

Achieving Strategic Initiatives through Delivery Roadmap & Vendor Solutions The enterprise risk group at a Fortune 100 Company was looking to successfully complete firm wide strategic risk initiatives. Struggling to coordinate efforts across departments and 3rd parties, they required a professional services partner to:  Provide key deliverables on the defined timetable Eliminate confusion between departments…

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Increased Data Integrity & Improved Processes 

Increased Data Integrity & Improved Processes

Increasing Data Integrity & Improving Processes through Controls Implementation A revenue management team at a Fortune 100 company was facing a high volume of errors and data integrity issues in their quarterly fee calculation process due to insufficient controls and required professional services partner to: Reduce setup errors Eliminate 100% quarterly audit of all contracts…

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Optimized Transaction Processing 

Optimizing Transaction Processing

Optimizing Transaction Processing through Capacity Planning The OCC issued an MRIA to a National Payments Provider due to capacity challenges limiting transaction processing volumes for its large bank clients. A professional services partner was required to assess the OCC identified shortcomings and recommend resolutions, specifically:  Assess the current state environment Remove non-performing assets without increasing the…

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Risk Based Decisioning

Risk Based Decisioning

Risk Based Decisioning for Mortgage Portfolio Management A Top 4 US Bank was working against market conditions to manage an increased risk position due to an acquired portfolio of toxic mortgage loans that were foreclosing. They were looking for a professional services partner to: Assess the current state environment Remove non-performing assets without increasing the risk…

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Managing Operational Risk and Efficiency

Managing Operational Risk and Efficiency

Managing Operational Risk & Efficiency Leveraging Lean Six Sigma A southeast regional US Bank was experiencing increased operational risks  every time there were new market demands, as a result of inconsistent problem-solving methods and variation and defect proliferation. They were looking for a  professional services partner to help them improve their return on strategic imperatives:…

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Optimized Customer Experience

Optimized Customer Experience and Resolved MRA Corrective Action The OCC issued an MRA to a Top 10 US Bank due to variation in its debt to income (DTI) calculation across multiple lines of business. Lack of established standards allowed for too much interpretation by business unit and they were looking for a professional services partner to…

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Medical Center Process Transformation

Medical Center Process Transformation

End-to-End Medical Center Process Transformation A large medical group serving the low-income population of a major city was struggling with low stakeholder satisfaction and repeated revenue shortfalls. They were seeking a professional partner to: Assess the current state environment Improve stakeholder scores and achieve financial goals Assist in achieving PCMH recognition Solutions and Results To uncover…

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Increased Lender Market Share & Competitiveness

Increasing Lender Market Share and Competitiveness

Increasing Lender Market Share & Competitiveness for a Top 10 US Bank through Process Design Challenge A commercial lending team at a Top 10 US Bank was struggling to grow market share and looking for a  professional services partner to help them attain their operational, financial, and organization design goals and eliminate: High operational costs…

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