INSIGHTS

Goal Experian engaged Tactegra to deploy the “Driving for Growth” strategy program, which aimed to double offshore headcount at Global Delivery Centers (GDCs) across six global locations, including Bulgaria, Malaysia, Chile, Costa Rica, the United Kingdom, and the United States. Tactegra’s team of experts, including Project Managers, Black Belts, Management Analysts, Business Analysts, Change Managers, and Trainers, leveraged their extensive experience in developing and deploying global resource and quick wins strategies, Lean Six Sigma training curricula, and…

Goal Tactegra was brought in by the Manager of Continuous Improvement to improve the Postal Service’s 24-Hour Clock Metrics, which included critical metrics such as Carriers Back BY 1600, Cancellation by 2000, and Delivery Point Sequence (DPS) by 0600. To achieve this goal, Tactegra deployed a team of 45-50 Black Belts and Project Managers, leveraging a Lean Six Sigma methodology for a series of improvement and design projects with the objective of delivering measurable results every 45…

Goal Tactegra was engaged by the Deputy Chief of the Criminal Division of the Eastern District of New York to simplify the 475 process, which is utilized by Assistant US Attorneys to request prisoners to appear at Federal Criminal Court proceedings required by judges overseeing the Eastern District Criminal Docket. EDNY has a unique homegrown process that involves using a free-hand Outlook Email Template for in-person, telephone, or video appearance. Once the 475 template is completed, it…

Goal The Whole Health Director’s Office enlisted Tactegra’s help to integrate the new Whole Health approach into the existing PACT care delivery model, with the goal of improving the holistic health of veterans and reducing overall health risks and conditions. Assessment However, Tactegra discovered that the PACT teams were ill-prepared for the change and lacked an effective understanding of how to introduce Whole Health to the veteran community. To address this, Tactegra worked with both teams to…

Goal The Office of the Chief Risk Officer engaged Tactegra to help TIAA Financial Services (TFS) address critical findings identified during an in-depth Government Regulator review. Government Regulators from the Office of Comptroller of the Currency had identified significant gaps in TFS’s day-to-day operations, which were classified as Matters Requiring Immediate Attention (MRIA) and Matters Requiring Attention (MRA). These classifications carry the risk of fines and even the shutdown of an operation. Assessment Tactegra worked closely with…

Goal Tactegra was engaged by the Salt River Project (SRP) to develop and implement a Continuous Improvement Program across their Power Generation organization, the largest division of the SRP organization. Assessment Our team trained, coached, and mentored executive leadership and key managers in implementing and championing the program. We also developed customized training programs for the employee base and facilitated training to a subset of employees between 2019-2020. In addition, our team developed strategies and tactics for…

Goal The Peace Corps engaged Tactegra to assess and make recommendations to improve their Medical Clearance process, a critical process used to manage the health risks of all agency volunteers. Assessment Using our Process Maturity Model Index, Tactegra’s proprietary Process Assessment/Evaluation tool, we assessed the process based on five key aspects: performance, adoption, standards and documentation, measurement systems, and ability to improve over time. Our team made recommendations on how to improve and redesign this core process…

Goal Tactegra is currently in partnership with NIEHS to develop a comprehensive Diversity, Equity, Inclusion, and accessibility (DEIA) program in preparation for hiring its Chief Diversity Officer. Assessment After assessing the current state of all DEIA activity at both the NIEHS and NIH levels, we implemented strategies and key performance indicators, established a DEIA Advisory Board, and created a Communications, Analytics, Reporting, and Training construct as a Single Source of Truth for all of the IC’s DEIA…